You've Got Questions, We Have Answers!
Please click on a question below to display the answer. If you have additional questions, either call us or ask your question on the form below.
Let’s take an engagement ring for example. Come to us with a style idea, a center diamond shape (round, square, etc) and a budget. We show you examples of our work and discuss the details of the mounting and you pick a specific center diamond. Once you approve the center diamond and style, the order is taken.
No, we decide together what your comfort level is and you leave a deposit enough to cover the labor of making the ring. Don’t worry, we’re pretty flexible about how much you should leave as a deposit.
Honestly, that is a rare event for us, but we’ll work something out that allows you to back out of the deal without losing any more than the labor that is already paid. Your satisfaction and rating of our service is all that matters to us. We’ll make adjustments, or even redesign the entire ring to make you happy.
Typically, no more than three weeks from the day you pick the center diamond and decide on a style.
80% of our rings are platinum. If you want yellow gold, we urge you to use 18 karat gold. If you want rose gold, we urge you to use 14 karat rose gold to give your ring a pinker hue. That being said, we will make rings in all precious metal including 10, 14, 18 and 22 karat gold as well as platinum.
No, we don’t cast items in sterling silver, we will use white gold or platinum, which doesn’t tarnish over time.
No, We make therefore it is a one-of -a-kind. Be sure before you agree to have it made that you have told us anything you want in your new item.
Custom designed jewelry can cost less than you might expect. Compared to premium jewelers that carry designer names, we are typically half the cost.
Some jewelers do this, but to recast old gold into new jewelry causes severe quality problems in the new piece. We will recycle your old gold materials by turning them in to our refiner, and give you credit towards your custom jewelry, so in effect we are using your gold or platinum.
Yes! We encourage you to use family diamonds that mean something to you. If we can’t use all the diamonds, or if you need extra diamonds from us, we will even up during the process of estimating the cost of your creation.
The process is simple. Call and make an appointment to come to our office. A thorough assessment of your items is performed and a bid will be offered immediately. If you accept our bid, we’ll write you a check on the spot.
We try to give the most for your items, but we also encourage you to shop around for the best price. The bid we give you is good for at least a few weeks, and even longer assuming the market does not have a significant price change.
In many cases the diamonds are removed from their settings and sold on the wholesale market back to manufacturers, diamond brokers and retailers. Your platinum, gold or sterling silver settings are recycled. Sometimes, if the item is in near perfect condition and the style is still popular, we will have a jeweler polish and check the integrity of the item and offer it for sale to the public.
No, state and local laws stipulate that you must disclose your name and address and provide a state ID or passport. We do, however, keep your identity completely confidential to the full extent that the law allows.
If you prefer to sell your jewelry by mail, you can call us for instructions. In most cases we will advise you to ship us your jewelry through the United States Postal Service or FedEx. A shipping label and instructions for packing will be included at no charge to you.